Helpful information
Frequently Asked Questions
What is your return and exchange policy
Most chile products are perishable, so returns are limited. If something arrives damaged or incorrect, reach out to customer support right away so we can help.
How long does it take for my order to ship
Most items ship within one to three business days. Fresh chile follows seasonal shipping dates during harvest. You will receive an email once your order is on the way.
What makes Hatch chile different
Hatch chile comes from the Hatch Valley in southern New Mexico, where the soil and climate create a flavor profile that cannot be duplicated anywhere else. The result is chile with rich heat, earthy notes, and a taste that has become part of New Mexico cooking.
Where can I get help with my order
You can reach our support team through the contact form, email, or by phone during business hours. We are happy to help with questions about products, shipping, or order updates.
Can I update my shipping address after ordering
If your order has not shipped yet, contact us right away and we can update the address. Once a package has been picked up by the carrier, changes depend on the carrier’s policies.
We are here to help
Contact Us
Whether you have questions about an order, shipping, or product availability, our team is ready to assist. Send us a message and we will respond as soon as possible.