Who We Are

Hatch Chile Express operates this website and online store. We sell authentic Hatch chile products, salsas, ristras, chile powders, and other New Mexico products.

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.

Information We Collect

Information You Provide

When you place an order, create an account, contact us, or submit a product review, we may collect information such as:

• Your name
• Billing and shipping addresses
• Email address
• Telephone number
• Products purchased
• Order totals, taxes, and shipping charges
• Shipping method
• Order notes and customer-service messages
• Account username and profile information
• Product reviews or comments you submit

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Referring website
• Pages viewed
• Date and time of visits
• Cookie and shopping-session information
• Information used to prevent fraud, spam, and website abuse

How We Use Your Information

We use personal information to:

• Process and fulfill orders
• Process payments
• Calculate taxes and shipping charges
• Deliver products to the correct address
• Send order confirmations and shipping updates
• Respond to customer questions
• Manage customer accounts
• Provide refunds or resolve order issues
• Prevent fraud, spam, and unauthorized activity
• Maintain accounting, tax, and business records
• Operate, protect, and improve our website
• Comply with applicable laws and legal obligations

We do not sell customer personal information.

Payments Through PayPal

Payments are processed through PayPal. When you select PayPal or another payment option provided through PayPal, information necessary to process the transaction may be sent to PayPal. This may include your name, email address, billing information, shipping information, order amount, and transaction details.

Hatch Chile Express does not receive your PayPal password. Full payment-card information processed by PayPal is not stored directly on our website.

PayPal collects, uses, retains, and shares information according to its own Privacy Statement. PayPal may share transaction information with merchants, payment networks, fraud-prevention providers, financial institutions, and other parties involved in completing or protecting a transaction.

Shipping and Order Fulfillment

To fulfill and deliver your order, we may share necessary information with shipping carriers and delivery or fulfillment providers.

This information may include:

• Your name
• Shipping address
• Telephone number
• Email address
• Package details
• Tracking or delivery information

These providers receive only the information reasonably needed to provide their services.

Customer Accounts

You may be able to place an order as a guest or create a customer account.

When you create an account, we may store your name, address, email, telephone number, username, order history, and other account information. This information allows you to manage your orders and complete future purchases more easily.

Passwords are stored in a protected form and are not visible to website administrators.

Product Reviews and Comments

When visitors leave product reviews or comments, we may collect the information entered in the form, along with the visitor’s IP address and browser information. This information may be used for spam detection and website security.

An anonymized version of your email address may be provided to the Gravatar service to determine whether you use that service. If your review is approved and Gravatar is active, your profile image may appear with your review.

Do not include sensitive personal information in a public product review or comment.

Cookies

Our website uses cookies and similar technologies to operate the online store and remember customer activity.

Cookies may be used to:

• Keep products in your shopping cart
• Maintain your shopping session
• Remember account login information
• Save website preferences
• Support checkout and payment processing
• Protect forms and accounts from fraud or abuse
• Determine whether your browser accepts cookies

Shopping-cart and checkout cookies are necessary for the store to function correctly. Disabling cookies may prevent you from adding products to the cart, logging into an account, or completing checkout.

PayPal and other service providers may also place or access cookies when their services are used.

You can control cookies through your browser settings. Blocking all cookies may affect how the website functions.

Cloudflare Turnstile

We use Cloudflare Turnstile to protect website forms and checkout features from automated spam, bots, and malicious activity.

Turnstile may process technical signals such as your IP address, browser user-agent information, website origin, and browser or device characteristics. Cloudflare states that Turnstile uses these signals for bot detection, website protection, and improvements to its bot-detection capabilities.

Embedded Content and External Websites

Pages on this website may include embedded content or links from other websites, such as videos, maps, social-media content, payment services, or shipping services.

Embedded content may behave as though you visited the third-party website directly. Those websites may collect information, use cookies, or monitor your interaction according to their own privacy policies.

Hatch Chile Express is not responsible for the privacy practices of third-party websites.

Who We Share Information With

We may share information with trusted service providers when reasonably necessary to operate the business, including:

• PayPal and payment-processing providers
• Shipping and delivery carriers
• Website hosting providers
• Website maintenance and security providers
• Email and order-notification providers
• Accounting, tax, and professional advisers
• Fraud-prevention and spam-detection providers
• Government authorities or law enforcement when legally required

We may also disclose information when necessary to protect our customers, our business, or the security of the website.

Service providers are expected to use the information only for the services they perform or as permitted by their own privacy policies and applicable law.

How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Our general retention periods are:

• Pending and failed orders: up to 7 days
• Canceled orders: up to 30 days
• Completed order records: up to 7 years
• Refunded order records: up to 7 years
• Inactive customer accounts: up to 2 years
• Customer-service messages: up to 1 year
• Product reviews and comments: until the review is removed or no longer needed

Some order information may be retained longer when necessary for tax, accounting, fraud-prevention, dispute resolution, warranty, or legal purposes.

When information is no longer required, it may be deleted or anonymized. WooCommerce provides separate settings for pending, failed, canceled, completed, and inactive-account data, so those settings need to match this policy.

Your Privacy Choices and Rights

Depending on where you live, you may have the right to:

• Request a copy of personal information we maintain about you
• Ask us to correct inaccurate information
• Request deletion of certain personal information
• Request that a customer account be closed
• Object to or restrict certain uses of your information

We may need to verify your identity before completing a request.

Certain information cannot be deleted when it must be retained for order fulfillment, accounting, taxes, fraud prevention, legal compliance, or resolving disputes.

Privacy requests may be submitted through the Contact Us page or through the contact information listed on this website.

Protecting Your Information

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, disclosure, alteration, or loss.

No website, database, or internet transmission can be guaranteed to be completely secure. Customers should protect their account passwords and contact us if they believe their account or personal information has been compromised.

The Federal Trade Commission advises businesses to understand what personal information they maintain, retain only what is needed, protect it appropriately, and dispose of it securely when it is no longer required.

Children’s Privacy

This website is not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

A parent or legal guardian who believes that a child has provided personal information should contact us so that the information can be reviewed and removed when appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, business practices, or legal obligations change.

The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact Hatch Chile Express through the Contact Us page or through the business contact information listed on this website.